Privacy Policy

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Privacy Policy – ExpertDI

Effective Date: January 01, 2026 Last Updated: January 01, 2026

ExpertDI (Expert Digital Invoicing Solution), operated by Arete SMC (Pvt.) Limited, respects your privacy and is committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and cloud-based FBR digital invoicing platform.

By accessing or using ExpertDI, you agree to the practices described in this Privacy Policy.

01

Information We Collect

We may collect the following types of information:

Business & Account Information

  • Company Name
  • NTN / STRN
  • Business Address
  • Authorized Contact Name
  • Email Address
  • Phone Number
  • FBR Credentials (for integration purposes)

Usage & Technical Information

  • IP address
  • Browser type and device information
  • Log files and access timestamps
  • Platform usage data

Invoice & Transaction Data

  • Invoice details
  • HS codes
  • Product or service descriptions
  • FBR invoice numbers
  • QR codes
  • Validation and submission status
02

How We Use Your Information

We use your information to:

  • Provide FBR digital invoicing services
  • Enable real-time invoice validation and submission
  • Perform FBR sandbox testing and production deployment
  • Maintain system security and performance
  • Provide customer support and training
  • Improve platform features and user experience
  • Comply with legal and regulatory obligations
03

Legal Basis for Processing

We process your data based on:

Contractual Necessity

To provide services

Legal Obligations

Under FBR regulations

Legitimate Interests

Business operations

User Consent

Where applicable

04

Data Sharing & Disclosure

We do not sell or rent your personal data.

Information may only be shared:

  • With Federal Board of Revenue (FBR) systems for invoice submission
  • With licensed integration infrastructure where required
  • With trusted service providers supporting hosting, security, and operations
  • When required by law or court order

All partners are bound by confidentiality and data protection agreements.

05

Data Security

ExpertDI implements strong technical and organizational security measures, including:

Encrypted Data Transmission
Secure API Communication
Encrypted Cloud Storage
Role-Based Access Control
Continuous Security Monitoring

While we use industry-standard protections, no system can guarantee absolute security.

06

Data Retention

We retain your data only as long as:

  • Required for service delivery
  • Required by law or FBR regulations
  • Necessary for audit, dispute resolution, or compliance purposes

When no longer required, data is securely deleted or anonymized.

07

User Rights

You have the right to:

Access

Your personal and business data

Correction

Request correction of inaccurate data

Deletion

Request data deletion (subject to legal obligations)

Information

How your data is processed

Requests can be submitted via support@expertdi.com

08

Cookies & Tracking

Our website may use cookies to:

  • Improve website functionality
  • Analyze traffic patterns
  • Enhance user experience

You can control cookie settings through your browser.

09

Third-Party Links

Our website may contain links to external websites. ExpertDI is not responsible for the privacy practices of third-party sites.

10

Children's Privacy

ExpertDI services are intended for businesses and are not directed toward individuals under the age of 18. We do not knowingly collect personal data from minors.

11

International Data Transfers

Data may be processed on cloud servers located within or outside Pakistan. All data transfers are protected using secure safeguards.

12

Updates to This Policy

We may update this Privacy Policy periodically to reflect legal, regulatory, or operational changes. Updated versions will be posted on our website.

Continued use of ExpertDI constitutes acceptance of the revised policy.

13

Contact Us

If you have questions about this Privacy Policy or data practices, contact:

ExpertDI – Expert Digital Invoicing Solution

Address:

Office No. 201, 2nd Floor, Meraki Square, Jinnah Avenue, Islamabad, Pakistan

Website:

www.expertdi.com